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Frequently Asked Questions
Once you fill out the online pre-registration form, we will contact you immediately to secure your place for the selected course and date. Next steps regarding the payment, contract and additional information will be provided via e-mail.
Please make sure to fill the form accurately with all required necessary information.
Do not hesitate to contact us for further information via e-mail: info@euromentor.es
Yes, you can!
If you are a group of 3 or more teachers wishing to take course that is not our list of courses, please contact us via e-mail info@euromentor.es to discuss the details.
Yes, we do!
We can give suggestions on accommodation close to the training venue, practical tips about Barcelona, cultural visits and transportation. Make sure to check out our Blog page in our website to learn more about what to do in Barcelona during your stay.
Yes, we can! Please contact us if you want to be a partner in Erasmus+ projects: info@euromentor.es
Yes, you can! You can postpone your registered course.
When it comes to changing dates, Euromentor is flexible. If notified in advance, we are willing to reschedule your training course for different dates if there is a confirmed course.
Please contact us for more information: info@euromentor.es
No, we do not charge for registration fee and there is no additional organisational costs! The total amount to be paid is just the cost of the course.
The course fee is for 5-day teacher training courses is 350 € per person and includes;
- full programme of training courses
- course materials and certificate
- conference hall rental and audio-visual equipment
- wi-fi internet
- coffee and tea breaks
Euromentor offers teacher training courses that are funded by Erasmus + programme. If your institution is received an Erasmus+ grant (Congratulations!), you can register online to the course you wish to attend.
If you have already applied to an Erasmus + grant and you are still waiting for the results, please indicate this information in our pre-registration form.
We will be happy to help with the information on course content, objectives, our institution and Barcelona, Spain.
You can also individually apply to our courses and cover your own course fee apart from your institution. We have lots of participants who come as individual participants, and pay the course fees by themselves.
Do not hesitate to contact us: info@euromentor.es
See more information in our Terms and Conditions section below.
Euromentor Teacher Training Institution is fully operative and strictly follows the national and regional regulations implied by authorities.
We care about your health and well-being during difficult times of global pandemic and we make sure that all of participants enjoy the most out of their Erasmus+ experience. Within this context, we make sure to;
By booking any course by Euromentor, you declare that you have read and accepted the Terms and Conditions. No exceptions to the terms and conditions will be applied nor given.
Liability
Euromentor is not responsible for: illness, damage caused, lost/stolen items, epidemic or injuries during or after the courses.
Euromentor is not liable for any expenses caused by a case of force majeure. If flights are cancelled for any reason, Euromentor as the course provider is not responsible for the financial or other consequences concerning travel, accommodation or food.
If unable to attend, the registered person may substitute someone else from the same organization or attend another Euromentor course, by sending a notification to info@euromentor.es
Refund policy
Due to COVID -19 situation, Euromentor will refund the paid course fees only when the cancellation is based on the decisions and directives of authorities (EU, government, National Agency) and for this we will need an official document issued by a governmental authority.
In case the customer cancels their participation after paying the fee, Euromentor charges the transaction costs of the reimbursement.
If the participant wants to cancel, even though there are no policies implemented by the authorities mentioned above, the Cancellation Policy applies.
Due to the fact that all National Agencies will accept to prolong an Erasmus+ project (which might include periods of mobility abroad for multiple participants) or a European Solidarity Corps project by up to 12 months, in case “force majeure” clause is invoked, we encourage all future participants to choose another suitable date for their course in our institution.
Euromentor is going to ensure maximum flexibility when it comes to the choice of the date, substitution of participants as well as the choice of another course that we provide.
Below you will find a link with FAQ issued by the EC:
https://ec.europa.eu/programmes/erasmus-plus/resources/coronavirus-faq-participants_en
Cancellation policy
1. CANCELLATION BY THE CUSTOMER
a. Cancellations must be notified by e-mail.
b. In order to cancel or reschedule a confirmed training please submit an email request to the info@euromentor.es
c. For cancellations notified at least 60 calendar days before the start of the course, Euromentor will refund the entire amount.
d. For cancellations notified at least 30 calendar days before the start of the course, Euromentor will refund the entire amount less 30% of the total.
e. For cancellations communicated 15 calendar days before the start of the course, Euromentor will retain the cost of a week of course.
f. No shows and cancellations not made within this specified cancellation period will incur the full cost of registration.
g. Euromentor is not liable for any expenses caused by a case of force majeure. If flights are cancelled for any reason, Euromentor is not responsible for the financial or other consequences concerning travel, accommodation or food. In this case, the participant can change course or date by notifying to info@euromentor.es
h. Course withdrawals or skipped training days without the reasonable justification (health issues or any personal issues) will cause the cancelation of the training certificate and in such cases, certificates will not be handed out due to the violation of registration policy.
i. Additionally, if you withdraw during the training, your training history will reflect as “Incomplete” and you will be charged the full course amount.
2. CANCELLATION BY Euromentor
a. Euromentor reserves the right to cancel any training course due to insufficient enrolment at least 30 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.
b. Euromentor is not liable for any expenses incurred by the customer if a training course is cancelled and customer received notification by email within the period specified above.
Date Change Policy
If, for some reason, the dates of the courses need to be changed, all participants will be notified within 60 calendar days in advance by Euromentor
Changes in Course Programme
Course Programme can subject to slight changes at any moment. Changes may include, but are not limited to, change of the teacher, delays in transportation, changes in the order of visits and tours.
Travel & Accommodation
Personal travel not included in our courses’ programme, it's not a responsibility of Euromentor.
Regarding Accommodation, Euromentor is not responsible for providing accommodation. However, if asked for, Euromentor can give suggestions of accommodation.
Special Requests
Special Requests are not guaranteed, however, Euromentor will do its best to accommodate any special request.
Taxes
All taxes are included in base price of all trips and events.
Data Protection
Your privacy is important to us. We have therefore developed a Privacy Policy which regulates the way we collect, use, transfer and store your personal data.
You are not required to provide the personal data requested by us; if you decide not to provide it, however, in many cases we will not be able to offer you our courses or services or answer your questions.
We declare and assure our participants that any personal data collected will not be used for commercial purposes, and will be processed anonymously.
Thank you for your cooperation in complying with Euromentor's Terms & Conditions policy.