Frequently Asked Questions
Euromentor’s Organisation ID (OID) number is E10282728. This identifier is used within the Erasmus+ platform to uniquely identify our organisation when participating in EU-funded projects and activities.
Euromentor is legally established and registered in Barcelona, Spain. We operate in full compliance with Spanish regulations and Erasmus+ requirements for training providers. Our courses are delivered in Spain, where we are officially based, ensuring transparency and alignment with current programme guidelines.
Company details:
EUROMENTOR S.L.
VAT number: ESB44858900
Address: Carrer del Rosselló, 198, 4-2, 08008 Barcelona, Spain
Website: www.euromentor.es
Email: info@euromentor.es
Phone: +34 664 795 896
Yes, our courses are available on the European School Education Platform (ESEP). You can easily find detailed information about our training opportunities there, including course descriptions, dates, and learning objectives. We regularly update our listings to ensure all information is accurate and aligned with Erasmus+ guidelines.
If you need any assistance locating a specific course or would like further details, please feel free to contact us - we’ll be happy to help.
Our confirmed Erasmus+ training courses in Barcelona for 2026 are regularly updated and published on our website. You can view the latest available dates, course titles, and detailed information in our dedicated blog post here: https://euromentor.es/blog/2026-courses-in-barcelona/46
We recommend checking this page frequently, as new course dates are added throughout the year. If you need any assistance choosing the most suitable course, our team will be happy to help.
After completing the online pre-registration, you will receive a confirmation email acknowledging your interest in the course. Our team will then review your application and get in touch with you shortly with the next steps.
You will be provided with detailed information about the course, including availability, practical arrangements, and payment instructions. Once your place is confirmed, we will also support you with any necessary documentation, and can assist with accommodation recommendations if needed.
We aim to make the process as smooth and straightforward as possible, and we remain available at every stage to support you.
Do not hesitate to contact us for further information via e-mail: info@euromentor.es
Yes, it is possible to change your course date after registering. You may transfer your registration to a different edition of the same course or choose an alternative course, subject to availability.
We recommend informing us as soon as possible so we can offer you the most suitable options and ensure a smooth transition. Our team will be happy to assist you throughout the process.
Please contact us for more information: info@euromentor.es
Yes, you may cancel your course registration. We kindly ask that you inform us as early as possible so we can manage your booking accordingly.
Please note that cancellations may be subject to our terms and conditions, including any applicable cancellation fees depending on the notice period. Full details will be provided at the time of booking, and our team will be happy to guide you through the process and discuss the available options.
See more information in our Terms and Conditions section below.
No, we do not charge any additional organisational costs. The course fee covers all administrative and organisational support, including assistance with documentation and general guidance throughout your experience.
The course fee for our 5-day teacher training programmes is €400 per participant and includes a comprehensive range of services to ensure a high-quality learning experience.
This covers the full training programme, all course materials and certification, the use of fully equipped training facilities with audio-visual support, continuous Wi-Fi access, as well as refreshments during scheduled coffee and tea breaks.
Our aim is to provide a complete and well-organised training environment, allowing participants to focus fully on their learning and professional development.
Yes, we are pleased to support participants with practical arrangements during their stay. While accommodation, local travel, and meals are not included in the course fee, we provide guidance and recommendations to help you organise these aspects with ease.
This includes suggesting suitable accommodation options, advising on local transport, and sharing information about nearby dining facilities. Our team is always available to assist you in planning your stay and ensuring a comfortable and enjoyable experience.
Yes, Euromentor is open to participating as a partner in Erasmus+ projects. We have experience in international collaboration and are always interested in contributing to meaningful initiatives aligned with education, training, and innovation.
If you have a project idea or partnership proposal, we would be pleased to hear from you and explore potential opportunities for cooperation.
By booking any course by Euromentor, you declare that you have read and accepted the Terms and Conditions. No exceptions to the terms and conditions will be applied nor given.
Liability
Euromentor is not responsible for: illness, damage caused, lost/stolen items, epidemic or injuries during or after the courses.
Euromentor is not liable for any expenses caused by a case of force majeure. If flights are cancelled for any reason, Euromentor as the course provider is not responsible for the financial or other consequences concerning travel, accommodation or food.
If unable to attend, the registered person may substitute someone else from the same organization or attend another Euromentor course, by sending a notification to info@euromentor.es
Refund policy
Due to COVID -19 situation, Euromentor will refund the paid course fees only when the cancellation is based on the decisions and directives of authorities (EU, government, National Agency) and for this we will need an official document issued by a governmental authority.
In case the customer cancels their participation after paying the fee, Euromentor charges the transaction costs of the reimbursement.
If the participant wants to cancel, even though there are no policies implemented by the authorities mentioned above, the Cancellation Policy applies.
Due to the fact that all National Agencies will accept to prolong an Erasmus+ project (which might include periods of mobility abroad for multiple participants) or a European Solidarity Corps project by up to 12 months, in case “force majeure” clause is invoked, we encourage all future participants to choose another suitable date for their course in our institution.
Euromentor is going to ensure maximum flexibility when it comes to the choice of the date, substitution of participants as well as the choice of another course that we provide.
Below you will find a link with FAQ issued by the EC:
https://ec.europa.eu/programmes/erasmus-plus/resources/coronavirus-faq-participants_en
Cancellation policy
1. CANCELLATION BY THE CUSTOMER
a. Cancellations must be notified by e-mail.
b. In order to cancel or reschedule a confirmed training please submit an email request to the info@euromentor.es
c. For cancellations notified at least 60 calendar days before the start of the course, Euromentor will refund the entire amount.
d. For cancellations notified at least 30 calendar days before the start of the course, Euromentor will refund the entire amount less 30% of the total.
e. For cancellations communicated 15 calendar days before the start of the course, Euromentor will retain the cost of a week of course.
f. No shows and cancellations not made within this specified cancellation period will incur the full cost of registration.
g. Euromentor is not liable for any expenses caused by a case of force majeure. If flights are cancelled for any reason, Euromentor is not responsible for the financial or other consequences concerning travel, accommodation or food. In this case, the participant can change course or date by notifying to info@euromentor.es
h. Course withdrawals or skipped training days without the reasonable justification (health issues or any personal issues) will cause the cancelation of the training certificate and in such cases, certificates will not be handed out due to the violation of registration policy.
i. Additionally, if you withdraw during the training, your training history will reflect as “Incomplete” and you will be charged the full course amount.
2. CANCELLATION BY Euromentor
a. Euromentor reserves the right to cancel any training course due to insufficient enrolment at least 30 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.
b. Euromentor is not liable for any expenses incurred by the customer if a training course is cancelled and customer received notification by email within the period specified above.
Date Change Policy
If, for some reason, the dates of the courses need to be changed, all participants will be notified within 60 calendar days in advance by Euromentor
Changes in Course Programme
Course Programme can subject to slight changes at any moment. Changes may include, but are not limited to, change of the teacher, delays in transportation, changes in the order of visits and tours.
Travel & Accommodation
Personal travel not included in our courses’ programme, it's not a responsibility of Euromentor.
Regarding Accommodation, Euromentor is not responsible for providing accommodation. However, if asked for, Euromentor can give suggestions of accommodation.
Special Requests
Special Requests are not guaranteed, however, Euromentor will do its best to accommodate any special request.
Taxes
All taxes are included in base price of all trips and events.
Data Protection
Your privacy is important to us. We have therefore developed a Privacy Policy which regulates the way we collect, use, transfer and store your personal data.
You are not required to provide the personal data requested by us; if you decide not to provide it, however, in many cases we will not be able to offer you our courses or services or answer your questions.
We declare and assure our participants that any personal data collected will not be used for commercial purposes, and will be processed anonymously.
Thank you for your cooperation in complying with Euromentor's Terms & Conditions policy.