"Conflict Management and Problem Solving: Strategies for Educators Working with Adults" is designed to equip adult educators with essential skills to manage conflicts and solve problems effectively in diverse learning environments. This course will focus on practical techniques that can be applied to real-life situations, helping educators foster a positive and supportive atmosphere for adult learners. Participants will explore common sources of conflict and learn how to approach them with confidence and creativity.
Educators will develop strategies to promote effective communication and understanding in multicultural environments, recognising the unique challenges and opportunities that come with diversity. In addition, participants will gain insights into structured problem-solving methods that can be used to address and resolve issues systematically. The course will cover techniques for identifying problems, analysing their root causes, and developing actionable solutions that can be implemented in different educational contexts. The course will also address conflict management in varied learning settings, particularly those involving immigrants and individuals from disadvantaged backgrounds.
By the end of the course, educators will be proficient in managing conflicts and employing effective problem-solving strategies in their teaching. This course is ideal for teachers, trainers, and facilitators working in adult education, as well as those seeking to enhance their skills in managing diverse and complex learning environments.
Day 1: Welcome, Course Introduction and Introduction to Conflict Management and Problem Solving
Introduction of facilitators and participants
Overview of course goals, structure, and expectations
Ice-breaking activities
Overview of Conflict Management and Problem Solving: Basic theories and definitions of conflict management and problem-solving
Identifying Common Conflicts in Adult Education: Types of conflicts: interpersonal, group, and systemic issues
Examples of common conflicts in various educational settings
Day 2: Impact of Conflict on Learning and Teaching & Conflict Management Techniques
Overview of Conflict Management Styles: Competing, collaborating, compromising, avoiding, and accommodating styles
Techniques for Effective Conflict Resolution: mediation, negotiation, and arbitration
Conflict Resolution Models and Frameworks: Introduction to models like the Thomas-Kilmann Conflict Mode Instrument (TKI) and the Interest-Based Relational (IBR) Approach
Case Studies and Role Play Exercises: Analysis of real-world conflict scenarios
Role-playing exercises to practice conflict resolution techniques: Group discussions on role play experiences
Analysis of different conflict resolution approaches used in the exercises
Day 3: Problem Solving Strategies
Structured Problem Solving Methods: Step-by-step methods such as the PDCA (Plan-Do-Check-Act) cycle and Root Cause Analysis (RCA)
Techniques for Root Cause Analysis: Tools like the Fishbone Diagram (Ishikawa) and 5 Whys
Practical exercises to identify and address root causes of issues
Creative Problem Solving Approaches: Techniques such as brainstorming, mind mapping, and lateral thinking
How to foster creativity and innovation in problem-solving
Workshop: Applying Problem Solving to Real-Life Scenarios: Group work on identifying and solving problems relevant to adult education
Peer Feedback on Problem Solving Exercises: Exchange of feedback on problem-solving approaches
Day 4: Conflict Management in Diverse Settings
Managing Conflicts in Multicultural and Diverse Environments: Techniques for effective conflict management in diverse groups
Challenges and opportunities in multicultural settings
Strategies for Inclusive Communication and Understanding: Best practices for communicating inclusively
Strategies for building mutual respect and understanding
Addressing Conflicts Involving Immigrants and Disadvantaged Individuals: Specific issues faced by immigrants and disadvantaged individuals
Case Study Analysis: Real-World Conflicts in Diverse Settings: Examination of case studies involving diverse groups
Group discussion on effective conflict management strategies
Developing Personalised Strategies for Diverse Settings: Creating action plans to address specific challenges in participants’ own settings
Day 5: Advanced Techniques and Application: Advanced Models for Conflict Resolution
Exploration of advanced models such as the Conflict Resolution Spiral and the Integrated Conflict Management Systems (ICMS)
Mediating Complex Disputes: Techniques and Strategies: Techniques for mediating high-stakes or multi-party disputes
Practical exercises in mediation and negotiation
Integrating Problem Solving with Conflict Management Approaches: Combining problem-solving methods with conflict management techniques
Interactive Workshop: Simulations of complex scenarios involving multifaceted conflicts
Practice of advanced conflict management and problem-solving techniques
Group work on creating comprehensive solutions for complex scenarios: Presentation and critique of solutions
Day 6: Review and Certification
Review of Key Concepts and Techniques: Recap of main topics and skills covered throughout the course
Q&A session to clarify any remaining questions
Final Presentations of Action Plans: Participants present their action plans and implementation strategies
Peer feedback and facilitator input on action plans
Certificate of Attendance Presentation
Completion and validation of necessary Erasmus+ documentation
Course Feedback and Reflective Discussion: Reflective discussion on learning outcomes and personal growth
The 6-day course fee per participant is set at 480€, which provides comprehensive coverage for all aspects of the program. This fee includes the following:
Course Materials: Participants will receive all necessary course materials, including handouts, guides, and resources, to support their learning throughout the program.
Administrative Support: Participants will benefit from administrative assistance before, during, and after the course, ensuring a smooth registration process, timely communication, and any necessary follow-up support.
Monitoring and Mentoring: The course fee covers monitoring and mentoring services provided by experienced professionals who will guide participants throughout the program, offering personalized support, feedback, and guidance.
Coffee Breaks: Participants will enjoy refreshments during coffee breaks, fostering networking opportunities and providing a relaxed environment for informal discussions and interactions.
Other Inclusions: The fee also covers any additional services or resources required for the successful implementation of the course, ensuring a comprehensive and fulfilling learning experience.
We strive to ensure that participants receive exceptional value for their investment in the course, with the fee covering a wide range of services and resources that contribute to their professional development and overall satisfaction.